Guide: Charting the course – understanding payment trends in the financial sector in 2024
In a rapidly evolving payments landscape, understanding consumer preferences and industry standards is essential for financial services providers. This free guide delivers insights from extensive research, capturing both how UK consumers prefer to pay, and which payment options are currently offered by 200 leading financial services providers.
Dive into the latest consumer trends, from the demand for secure and flexible payment choices to the ongoing challenges posed by failed payments and customer service issues. Explore key findings on the growth of open banking and see where consumer skepticism still lingers. Whether you’re focused on enhancing customer satisfaction or staying at the forefront of payment innovation, this guide equips you with the knowledge needed to meet evolving expectations in the financial services sector.
What you’ll learn from this guide:
- How changing consumer behaviours can affect your customer base
- How people want to pay for their financial services
- How failed payments and poor customer service continue to undermine positive experiences
- How to build trust via compliance
- Why you should include a range of payment options
- Open Banking is growing – but some people are still sceptical
Click here to download this free guide
The “Charting the course: Understanding payment trends in the financial sector in 2024” guide is brought to you by The Access Group.
