Lloyds Banking Group names Rohit Dhawan as new group director of AI and advanced analytics
Lloyds Banking Group has appointed Rohit Dhawan as director of AI and advanced analytics, a newly created role.
Lloyds’ new head of AI Rohit Dhawan (Image: LinkedIn)
In his new position, Dhawan will oversee the bank’s AI Centre of Excellence, shaping its AI, machine learning, and advanced analytics strategy. He will report directly to Ranil Boteju, the group’s chief data and analytics officer.
Additionally, Lloyds says Dhawan has been tasked with promoting the adoption of AI-driven products and services to “enhance and transform the experience for the group’s 27 million customers”.
Dhawan joins from Amazon Web Services, where he acted as the regional head of data and AI strategy for Asia-Pacific over the past three years. Prior to his stint at AWS, Dhawan served as a director in Accenture’s applied intelligence group and as the company’s head of ASEAN customer and marketing intelligence.
Speaking on his move to Lloyds, Dhawan states he is joining an organisation “undergoing one of the largest transformations in financial services” with the aim to “look at how we can transform the way we use data and tech to respond to changing customer needs”.
Lloyds says it has been committed to advancing the “pace at which it uses digital technologies and data to support its customers”.
The banking group reports that it has hired 1,500 technology and data specialists this year alone, bringing the total to over 4,000 in the past two and a half years. Moreover, the company is currently piloting more than 50 AI and analytics use cases, focusing on enhancing chatbot quality, detecting early fraud indicators, and speeding up customer support.
