Demystify Podcast: Demystifying Careem’s everything app with Abhishek Tripathi of Careem Pay
In this episode of the Demystify Podcast, special guest Abhishek Tripathi, Head of Product at Careem Pay, discusses the remarkable transformation of Careem.
From its roots as a ride-sharing app, Careem has grown into an ‘everything app,’ a unique evolution that now encompasses over 15 services, including payments, food delivery, and more, across 10 countries and 80 cities.
Abhishek demystifies Careem’s innovative strategies for tackling payment challenges and its unique approach to developing fintech products. Key to this approach is the close collaboration Careem has with its Captains (drivers) and customers to ensure that their needs and preferences are being effectively met.
Abhishek underscores the rapid growth of Careem Pay, particularly regarding international remittances. He highlights the pivotal role of customer trust and the imperative of providing seamless digital experiences to maintain and enhance trust.
Furthermore, Abhishek sheds light on Careem’s mission-driven structure and its proactive integration of AI technologies to enrich the user experience. He also discusses the importance of strategic partnerships, which are essential for delivering the diverse services that Careem offers.
The discussion then broadens to consider the implications for traditional banks and explores the potential future trajectory of fintech innovations.
Abhishek’s insights provide a comprehensive view of the dynamic landscape of fintech and the evolving role of companies like Careem in shaping the future of digital financial services.
Thanks to Orama for editing this podcast. You can find out more about Orama and the services they offer here.
Take a look at the full catalogue of episodes on the Dave & Dharm Demystify Podcast homepage.
