Washington’s Industrial Credit Union selects Mahalo Banking to enhance digital banking experience
Washington, US-based Industrial Credit Union has partnered with Mahalo Banking to upgrade its digital banking capabilities and drive digital engagement among its 37,000 members.
Industrial Credit Union partners Mahalo Banking
The $382 million-asset credit union, which serves Washington’s Whatcom County, says it has adopted the vendor’s digital banking solution to “enhance platform extensibility”.
Additionally, the two firms say that the partnership “will facilitate deeper integrations between Industrial’s core provider, Corelation Keystone, and Mahalo’s solution, easing integration burdens and powering faster growth”.
Mahalo says that Industrial previously faced “integration challenges that hindered the expansion of its digital banking features”. It adds that the deployment of its “thoughtful banking” platform, fitted with credential assurance technology (CAT) and neurodiverse functionality, will help the credit union to “prevent fraud and deliver an optimised member-centric experience”.
Dain Stevens, VP of digital services at Industrial, says he expects the partnership to “help us deliver a premium digital solution” prioritising member experience and fostering innovation agility.
“Creating easily accessible pathways within the platform will allow us to transform a great solution into a truly customised experience, where we can blend our visions without undue burden,” adds Stevens.
