Earl Shilton Building Society hires Natalie Balderson as transformation change manager
Earl Shilton Building Society has named Natalie Balderson as its new transformation change manager to “strengthen digital options” for the 14,000-plus members it serves throughout Leicestershire in the UK.
Natalie Balderson, transformation change manager, ESBS (Image: LinkedIn)
Announcing the appointment via LinkedIn, the building society, which was founded in 1857, says Balderson will “oversee and lead organisational change to achieve strategic options in terms of systems, processes and operational efficiency”.
Balderson joins Earl Shilton directly from Skipton Building Society, where during a tenure of almost 30 years, she ascended through the ranks from operations to product owner, a position she describes as “integral” to a “society-wide transformation programme”.
In this, she claims to have “successfully executed [an] outsourcing model for operational customer communications”, and to have integrated systems and processes from third-party providers as part of an effort to induce a “digital-first approach”.
Her latest appointment follows a string of new hires at Earl Shilton, including Helen Stevens to non-executive director of the board in March, and Harry Modha to the newly-created role of telephone business development manager in May.
According to a LinkedIn post at the time, the building society was able to make these advancements as a result of “recent business growth”.
The building society currently levels total assets of £162 million, according to its 2023 financial statement, in which chief executive Paul Tilley says Earl Shilton “remains committed to a transformative digitisation strategy” which saw it enter into “revised contractual arrangements with our key technology partner to assist with deployment” in 2022.
“We are well on our way to full cloud migration to build operational resilience,” his statement continues. “There is a planned review of IT strategy and functionality, which will include how mortgage origination via intermediaries is undertaken and developing online onboarding of new savings members coupled with electronic withdrawal facilities.”
