Desjardins to reduce total number of ATMs and service centres by 30% by 2026
Canadian financial cooperative Desjardins Group is set to reduce the total number of ATMs and service centres it operates across Quebec and Ontario by 30% by 31 December 2026 as more and more customers switch to online banking.
Desjardins to cut ATM network by 30%
The group, which was founded in 1900 and provides banking, wealth management, investment and insurance services, tells FinTech Futures that its members “are increasingly interested in interacting with Desjardins through digital solutions”, primarily the group’s digital banking platform, AccèsD.
“We must therefore balance the development of our network of service centres and ATMs with the necessary investments in digital solutions to continue to meet the needs of our member-customers.”
The company launched AccèsD in 2000 and has since expanded the platform to include features such as investment management and loans.
As per figures from the end of last year, the group says that the 669 service centres currently operated by Desjardins only accounted for 1% of its total transaction volume, while its 1559 ATMs accounted for only 3%.
Desjardins also maintains the possibility that the 30% figure “could change in either direction” depending on how the activity of its 7.5 million members progresses over the next couple of years.
