Video: Genesys at FinovateFall 2023 – Modernising the customer experience in banking
At the FinovateFall 2023 conference in New York, FinTech Futures caught up with David Porter, Managing Director, Global Financial Services at Genesys, to discuss how banks can upgrade and enhance their customer experience to ensure they meet shifting customer needs and maintain a competitive advantage.
Watch the video below to discover:
- How customers’ expectations have changed in recent years when it comes to their banking experience and the key drivers behind these shifts.
- How Genesys has been working with AI and ML to reshape the customer journey for banks.
- The key considerations banks need to make when it comes to improving their customer experience and what their next steps should be.
You can find out more about Genesys and the company’s product offerings here.
