Webinar: Achieving service excellence with Salesforce for retail banking – UMB Bank use case
Watch on demand
There’s a new baseline for the customer experience in banking. People expect more channels, more capabilities, and things to move at a faster pace. Banking customers and members want their financial institutions to provide more than just service; they want insights, guidance, and relevant recommendations.
Improving customer service is key, as it has been for a while. If your firm doesn’t have the right platform to help meet new expectations, it’s time to implement a change. It’s time to introduce a platform that goes beyond traditional customer service.
In this free webinar, learn how UMB Bank migrated to a Salesforce solution that supports a wide range of service centre activities with real-time updates across customer profiles, financial accounts, and transactions.
We’ll walk you through how this seamless integration led to an increase of survey responses by 24%, first call resolution by 11%, and an increase overall customer satisfaction by 8%, all in just the first two months of implementation!
This webinar is pre-recorded to so you can watch it at your own convenience once you register (it’s free).
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Please contact the FinTech Futures team to gain access to the webinar recording.
