Hampshire Trust Bank picks Centelli for lending RPA solution
Hampshire Trust Bank has signed a partnership with data automation firm Centelli to implement robotic process automation (RPA).
The RPA system will reduce manual processes for HTB’s staff
Powered by Centelli’s UiPath system, the RPA platform will underpin Hampshire Trust Bank’s lending operations.
The new system is charged with helping Hampshire Trust Bank’s specialist mortgages team to reduce its manual processes.
Charles McDowell, managing director of specialist mortgages at the bank, says it is an “industry leader” when its comes to using technology.
“The RPA solution will not only cut down on repetitive manual processes, it will dramatically reduce the human interaction needed.
McDowell says this allows his team to focus on “delivering better and more for our brokers.”
According to Hampshire Trust Bank chief information officer Russ Fitzgerald, the bank has a number of “complex IT applications”.
He adds: “We needed to improve their integration as we look to further automate our processes and invest heavily in industry leading technology.”
HTB was founded 1977 but moved into the banking space in 2014. It provides asset finance, property finance and commercial mortgages to UK customers. The bank also offers savings accounts to individuals and businesses.
It is a broad user of Phoebus Software’s products. Phoebus supports HTB’s savings, deposit accounts, and origination and servicing of the entire asset finance, property development finance and deposits.
The bank also uses Phoebus’ general ledger module.
HTB signed a deal with MatsSoft to develop its digital customer experience offering at the tail end of 2018. It also uses Ping Identity for customer experience monitoring.
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