Robinhood kicks off hiring spree in Texas and Arizona
Robinhood, the online brokerage for novice investors, has started a hiring spree in Texas and Arizona.
Robinhood claims to have doubled its support staff since January
The firm says it plans to hire “hundreds” of additional “financial representatives”.
Alex Mesa, Robinhood’s head of customer experience, says the firm has “more than doubled” its support team since January.
He adds: “We’ll continue to grow our teams to provide timely, helpful responses to our customers.”
The Texas and Arizona offices will open after pandemic restrictions are lifted. Robinhood is based in Menlo Park, California, and employs more than 1,000 people.
Robinhood is hiring more support staff after questions regarding its responsibility to users new to the world of trading.
The firm came under fire earlier this year after one of its users committed suicide. Robinhood trader Alexander Kearns took his own life after thinking he was in $730,165 of debt.
In a note before he died, Kearns wrote: “How was a 20-year-old with no income able to get assigned almost a million dollars-worth of leverage?”.
“We recognise this profound responsibility, and we don’t take it lightly,” wrote founders Baiju Bhatt and Vlad Tenev in a blog post following Kearns’ death.
The company adds that team expansion is being developed in tandem with “continued investment in expanding informational and educational resources” for customers.
Related: Stock trading apps are booming, but what about the education gap?
