Sampath Bank launches virtual teller machine
Sampath Bank and Transaction Systems announce the availability of a branch-in-a kiosk solution that will enable the bank to provide customers with 24/7 banking services.
The solution offers the full range of banking transactions, integrating branch counter, ATM, internet banking and telephone banking, offering a seamless customer experience throughout multiple channels.
The bank chose Transaction Systems’ Remote Teller Station (RTS) solution due to its compact kiosk which can be used both as traditional unattended terminal as well as a remote teller. During the first phase of the project, the solution has been primarily installed in a branch in Colombo, capable of performing almost all available branch transactions making the branch-in-a-kiosk a reality.
Over 99% of counter services are available on RTS and it can be utilised for branch transformation or teller-less branch. Due to its LiveBank platform by Ailleron, customers are able to perform almost all of their banking business via real-time video interaction and guidance of remote teller – creating a virtual branch with all the features of a physical one.
“With the introduction of the first ever Virtual Teller Machine in Sri Lanka in collaboration with Transaction Systems and Ailleron, the customers of the bank are now empowered to carry out services including accounts opening and card issuance with PIN nomination, by themselves at their convenience. The solution offers the key to improve banking processes and helps to meet the objectives of customer relationship management in retail segments,” says Ajith Salgado, Group CIO, Sampath Bank.
“The successful implementation of the “branch-in-a-kiosk” concept is a clear evidence of what our technologies can do for financial institutions”, says Panagiotis Chalkias, managing director, Transaction Systems. “TRSYS technologies enable for more efficient bank branches, creating enhanced tech-friendly experiences for customers and improved operational efficiencies for the bank.”
The solution allows Sampath Bank to engage with customers on a 24/7 basis, using real-time online assistance through video, text chat, click to call, and co-browsing functionalities.
