Wells Fargo well and truly has banking problems
Wells Fargo is another big name to be hit by banking problems with some issues still not solved.
Yesterday (7 February), the bank reported it was “experiencing system issues due to a power shutdown at one of our facilities, initiated after smoke was detected following routine maintenance”.
Some users on Twitter were sceptical. One user raged: “How can a fire in a single data centre shut down all operations of the fourth largest bank in America?”
Anyway, the bank gave its explanation.
Problems started around 2pm (UK time) and as often happens, customers complain on social media (although some GIFs were amusing it has to be said), and the issues take a while to be resolved.
At 2am (UK time) today (8 February), the bank said on Twitter that it was a “contained issue affecting one of our facilities, and not due to any cybersecurity event”.
In terms of the latest information on its website, Wells Fargo says its ATM services have been restored and are available for customer use.
Mobile and online banking systems are operational, with the exception of some features, such as consumer credit card and mortgage balances, that it is in the process of restoring.
Customers can use Wells Fargo credit and debit cards for purchases. Its bank branches are operational.
Its contact centre systems are restored, but customers may experience longer than usual delays contacting Wells Fargo’s Phone Bank.
In other bad news, last year, hundreds of Americans had their homes foreclosed on after software used by Wells Fargo incorrectly denied them mortgage modifications.
The issue was picked up in a regulatory filing, and the bank said it set aside $8 million to compensate customers affected by the glitch.
Yesterday I needed to order checks. The website was N/A and went to the bank and their systems were also down. Today, tried to log into my account and nothing; site still down. For such a reputable entity, something needs to be done to prevent and or remediate these “situations”…
I incurred over 2,000$ in “fees” for nothing and they closed my account. When I called for a remedy they stated it was not a problem in their end…yet they stated it was publicly…New bank!
Give it a rest. So mobile banking was down. Your money is safe. If we find out Wells was negligent then you can get upset and change institutions.
I bank with Wells Fargo. I have never had a problem. This is the only glitch I have seen in 20 years.
This financial institution is the worst in the industry!!! A few years ago I was in the process of a modification… process was in effect for several months… forwarded required documents to over twelve account representatives… yes, twelve!!! As they kept switching them during the process…. Then as I was getting home from work one evening, I had a foreclosure notice on my front door??? Needed to go to court (Legal Fees)… Still waiting for an answer as to why my property was foreclosed during modification process…. I wouldn’t recommend this institution to my worst enemies… FACT!!!!!!!
If you’re still banking with Wells Fargo, you get what you deserve. We left 5 years ago for a local credit union and haven’t missed them one bit.
I was due to have my salary deposited yesterday. I didn’t receive the text from WF that I normally do. In checking my account, the deposit hadn’t cleared. I continued to check, but now I can’t log in – website or app. It took several hours to have the deposit show up. That’s a little stressful.