Three Midwestern credit unions sign up for Fiserv’s DNA
Ideal Credit Union, TopLine Federal Credit Union and Dakota West Credit Union in the US have each selected Fiserv to modernise their systems and services.
The three Midwestern credit unions will use the DNA account processing platform from Fiserv to streamline workflows and eliminate manual processes, as well as improve their integration processes and reporting.
Minnesota-based Ideal Credit Union says it selected DNA largely for its loan servicing capabilities. The $730 million asset credit union also cited the ability of DNA to integrate with other applications, and the strong suite of customer relationship management (CRM) and marketing tools from Fiserv that will help the institution better understand and serve members’ needs.
“The open architecture of DNA and its enhanced APIs enable us to maintain deep integration with our preferred systems while delivering an exceptional experience to our members,” says Brian Sherrick, president and CEO, Ideal Credit Union.
Minnesota-based TopLine Federal Credit Union, with $460 million in assets, says it was was attracted to the person-centric design of DNA along with CRM, multi-channel marketing and other tools from Fiserv.
Dakota West Credit Union, mainly doing agricultural and energy industry lending, recognised its need for a new technology platform when assets increased by 150% from 2010 to 2015 as the local petroleum industry grew.
Ideal Credit Union will be running DNA in-house, while TopLine Federal Credit Union and Dakota West Credit Union will be running DNA on an outsourced basis, from a Fiserv data center.
