CO-OP Financial Services brings digital power to LA credit union
Los Angeles-based Water and Power Community Credit Union (WPCCU) has turned to CO-OP Financial Services for its digital revamp.
According to CO-OP Financial Services, WPCCU is a longstanding participant in its shared branch network of more than 5,700 branch locations and an ATM network of nearly 30,000 machines nationwide.
WPCCU will now use CO-OP Terminal Driving services to help manage its own ATM fleet, as well as use CO-OP PIN/Signature Debit and CO-OP Full-Service Credit to process cardholder transactions. WPCCU has also retained CO-OP’s call center services for “direct member-facing” customer service.
“We made a philosophical decision to go with CO-OP because we believe they are the best organisation to help us with our digital transformation,” says Celeste Zibelli, vice-president, marketing and financial services for WPCCU.
He adds, still in a philosophical mood: “We wanted a partner, not a vendor. CO-OP offers a symbiotic relationship because they are credit union-owned.”
CO-OP Financial Services was founded in 1981 and is the largest credit union-owned interbank network in the US.
WPCCU was formed in 1936 by ten employees of the Department of Water and Power (DWP).
In 2001, WPCCU became a community credit union allowing it to offer services to people who work or reside in Los Angeles DWP’s service areas.
