Chase Bank Kenya endures four-day outage after tech migration
Chase Bank Kenya entered today (12 July) its fourth consecutive day of technical issues, now restored, affecting its debit card services and M-Pesa withdrawals.
Dear Customer, our Credit Card and Prepaid Card services have been fully restored. We apologize for the inconvenience caused and thank you for your patience.
— Chase Bank Kenya(IR) (@chasebankkenya) July 9, 2018
The glitches started on Sunday evening (8 July) following the transitioning of its banking platform to SBM Holdings’ new platform.
The Twitter account has, naturally, a long array of complaints. Here’s one of the responses by the official account.
Good afternoon Christine, kindly note that we have a system downtime affecting our debit card services as well as account to mpesa withdrawals. We apologise for the inconvenience, We shall update once its resolved ^AO
— Chase Bank Kenya(IR) (@chasebankkenya) July 9, 2018
While not an absolute solution to the problem, the bank was suggesting that customers visited branches to transact or withdraw cash. Since the glitch only affected Visa debit, over-the-counter services ran just fine.
Good afternoon Githinji. We are having a downtime with our Visa debit services which we are working to restore and shall communicate once done. In the meantime kindly transact at any of our branches nearest to you; https://t.co/lN2rEMBorL & https://t.co/WR4ZoYuK8M . ^AO
— Chase Bank Kenya(IR) (@chasebankkenya) July 11, 2018
For reference, Chase Bank also had issues in 2016 with deposits of more than KES 100 billion (roughly $1 billion), partly returned to small depositors under the care of the central bank.
