Schroders chatbot is GO in Singapore
Asset management industry’s “first” online chatbot operating through Facebook Messenger
Investment manager Schroders has unleashed GO, the asset management industry’s “first” online chatbot operating through Facebook Messenger, after beta testing that began in January 2018.
As reported in December, Schroders launched this beta version. It was built in partnership with a Singapore-based start-up, pand.ai.
With it now live, Schroders GO offers real-time communication to the firm’s intermediary client base, allowing clients to access information on all mutual funds recognised for sale in Singapore – not just Schroders’ – as well as financial markets and market views, without the need to download an additional app.
Since the beginning of the year, Schroders has worked with four primary partners – namely Citibank Singapore, NTUC Income, UOB and Synergy Financial Advisers – to improve the functionalities of Schroders GO.
About 100 users across the four partners assisted during the beta period. The chatbot has now been upgraded with new features such as investment linked policies (ILPs) data and information on the Central Provident Fund Investment Scheme (CPF-IS).
Schroders explains it has also since further optimised the presentation of fund performance data (including non-Schroders funds), charts and market information in Schroders GO, to “create greater convenience and relevance” to its users.
The company says the chatbot will gradually become accessible to most of Schroders’ intermediary clients in Singapore.
