Symphony Communication Services makes its Asia debut
The first Symphony in Asia
Hong Kong-headquartered capital markets and investment group CLSA has deployed Symphony Communication Services collaboration platform across its entire business.
The roll-out of Symphony to CLSA’s 1,900 employees is its largest deployment to date by an Asia-headquartered firm. CLSA joins a community who connect on Symphony, comprised of over 220,000 corporate users from 190 firms.
CLSA will use Symphony for both internal and external communication to modernise its workflow. For instance, internally, an IT helpdesk bot responds to team member questions, while “signals” help instant updates on sector news. Additionally, to collaborate with the broader financial community, CLSA uses Symphony to communicate investment ideas and market intelligence. CLSA adds that it intends to use bots, applications and system integrations to “further augment the Symphony ecosystem”.
Max Nam-Storm, global chief information officer, CLSA, says: “We chose Symphony after a serious consideration of building an in-house platform or adopting solutions like Slack. However, the obvious ‘insider’ feel of Symphony, as reflected in its features and the focus on innovative collaboration, made it a relatively easy choice in the end.”
CLSA is the international platform of Citic Securities, China’s largest investment bank. CLSA was founded in 1986 and is headquartered in Hong Kong. It operates from 20 cities across Asia, Australia, the Americas and Europe.
Symphony was founded in October 2014 and is headquartered in Palo Alto, California. It has offices in New York, Hong Kong, Singapore and London.
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