HSBC teams with Capita for new broker platform
HSBC is introducing a new improved software platform for brokers and also confirms Personal Touch Financial Services as its next intermediary partner.
The new software, provided by Capita, replaces the current system and provides a single platform which “drives greater automation, making it easier for brokers to transact, upload documents, and track details of mortgage applications and decisions”. The platform, called Omiga, will be operational later in the year.
According to HSBC, the benefits of the new platform include the ability for documentation, such as proof of identity and income, to be uploaded directly to the case; and borrower’s eligibility to be qualified and an immediate decision in principle obtained without impacting consumer credit score.
In terms of the deal with Personal Touch Financial Services, Tracie Pearce, HSBC’s head of mortgages in the UK, says its “strategy remains to bring on board intermediary partners in a continuous, yet controlled manner in order to preserve intermediary and customer service”.
Pearce adds: “Over half of the intermediary mortgage market now has access to our range of mortgage products, which now includes Personal Touch Financial Services.”
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