Financial Resources FCU revamps online mortgage tech with Roostify
Financial Resources Federal Credit Union in the US state of New Jersey has implemented Roostify’s mortgage technology platform.
“We were looking for something more user friendly for mortgage applicants,” explains Jason Reed, first vice-president, real estate lending at Financial Resources FCU. “The standard online form didn’t help our members through the process and provided no guidance into what they need to do through each step in the process.”
The new platform enables the credit union’s customers to complete their entire mortgage application online or via mobile. Throughout the process, they “can communicate with a loan officer” and “easily upload and sign documents without a trip to the bank”, according to Roostify.
Reed adds that the new solution also benefits the credit union’s loan officers, who now “spend much less time chasing information” and more time focusing on customer experience and closing loans faster.
Roostify was set up in 2014 and is based in San Francisco. Earlier this year, Chase teamed with Roostify to launch a new self-service mortgage platform for the bank’s 43 million digital users, that would allow customers to digitally track their application from start to finish.
