Barclays’ banking takes weekend off
Customers at Barclays Bank suffered a worrying weekend due to problems with cash machines, debit cards and phone banking.
At 2pm (UK time) on 25 February, Barclays become aware of the issues and advised customers to use other banks’ cash machines. The customers would probably have worked that out for themselves.
Technical issues are affecting some digital services. We're investigating this and apologise for any inconvenience.
— Barclays UK (@BarclaysUK) February 25, 2017
Naturally, these problems resulted in countless issues for customers. Ranging from unable to buy a train ticket to “trashing my weekend” (i.e. ruined).
I was left stranded for 4 hours before I could buy a train ticket!! Total disgrace! Compensation should be paid!
— samantha johnstone (@xxsammy412xx) February 26, 2017
Thanks for trashing my weekend! How about being proactive for a change? Rotten service!
— Ian Kelly (@IKelly63) February 25, 2017
Some customers were annoyed by the lack of communication from Barclays.
a simple text would of been much appreciated about your issues but nothing. Thank you very much.
— Jason Harley (@stjudesasylum) February 25, 2017
At 7.52pm (UK time) on the same day, Barclays said debit services were back.
Our Debit Card services are now restored. We apologise to all affected, and for any inconvenience caused by this technical issue.
— Barclays UK (@BarclaysUK) February 25, 2017
While at 9.22pm (UK time), also on the same day, it said everything was back to normal.
We’re aware some customers had issues with some services today. We can confirm everything is resolved now. Sorry for any inconvenience.
— Barclays UK (@BarclaysUK) February 25, 2017
It is not yet known how many of Barclays’ 15 million card customers have been affected by the problems.
Last year
In 2016 Barclays’ business banking service, Barclays.net, decided it would also take time off during the three-day Bank Holiday weekend in the UK.
The system suffered intermittent outages from 29 April until 3 May, and there were numerous complaints on Twitter from angry users.
