No dispute with Citi mobile app innovation
Fight it
Citi has unveiled a new feature to let credit card members dispute certain posted charges directly within the Citi mobile app for iPhone in the US.
It says it is the only major US credit card issuer to provide this feature on mobile, and the new feature is designed to provide “increased peace of mind” to consumers and “transparency within an often emotional process”.
Alice Milligan, chief customer and digital experience officer for Citi Global Cards and Consumer Services, says the feature means “key banking tasks” can be done by customers in their “channel of choice”.
Credit card members can submit a merchant dispute on posted charges for an array of reasons including damaged items, returned goods, duplicate charge etc. Once the dispute is submitted, card members will be notified via the app that Citi is taking action, the status of the case and what to expect next.
This dispute ability will be made available for Android later this month.
Other new additions to the Citi Mobile App include a credit limit increase; recurring charges; and paperless statement enrolment.
