TEB expands mobile banking to include live chats
Türk Ekonomi Bankası, one of the private sector commercial banks in Turkey, and a strategic partner of BNP Paribas, has launched an enhanced digital banking service featuring the ability to hold live chat sessions with bank staff.
Called CEPTETEB – Turkish for TEB in your pocket – the service was designed and developed by Monitise, and forms the cornerstone of the branchless banking brand.
Available for iPhone and Android, with planned updates for iPad, the new mobile branch incorporates an enhanced feature set, makes more TEB services available to the bank’s five million customers, who can now remotely access a variety of transactions via the new and improved interface.
In addition to core banking features, the service includes a simplified authentication process, the ability to live-chat with customer service representatives, and a QR wallet with three functions: sending money to any mobile phone number, shopping via ‘click to buy’ e-commerce sites (instead of re-typing credit card information) and withdrawing cash from TEB ATMs without a debit or credit card.
It also offers a smart search function, using a recommendation algorithm to find and perform new and past transactions. Additionally, users can change their preferences including profile information, account limits, and setting default cards for international use – all from a single dashboard.
Gökhan Mendi, assistant general manager at TEB’s retail and private banking group, said: “As a part of the technology revolution, smartphones, tablets and wearables have changed customer behaviour. We need to adapt to these changing customer needs and offer a digital banking service that suits their ultra-connected lifestyles. At TEB, we have given strategic importance to digital banking technologies and improved them day by day … we are aiming to be a pioneer in Turkish digital banking sector.”
